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Service Assistant Software
The foundation for successful service companies, Service Assistant!
The Service Assistant software concentrates on providing Lawn Care, Pest Control, Tree Care, Landscaping and other service professionals with the most comprehensive list of tools and features available. To provide you with all the automated power you need to run a successful lawn care, pest control, or other service industry business and stay competitive in an ever-changing marketplace.
Our Service Software has continued to evolve for the past 25+ years, incorporating the latest technology (Windows OS, Network Technology, Internet Applications, Computerized Mapping, Global Positioning,Thermal Printers, etc.) and is now being used throughout North America and the United Kingdom by service organizations just like yours!
By improving our current Software Systems through the experience of our customers, we continue to be the #1 Service Software in the service industry today.
The Service Assistant software concentrates on providing service professionals with the most comprehensive list of tools and features, to provide you with all the automated power you need to run a successful lawn care, pest control, or other service industry business and stay competitive in an ever-changing marketplace.
Business Management
Service Assistant allows you to manage your workflow, from marketing to the initial customer call, all the way to invoicing and receivables. All customer records, schedules, dispatch needs as well as personnel information, including a complete history of events, are managed within Service Assistant.
Easy to Use and Customizable
Service Assistant is designed for small to enterprise service businesses that need to get up and running fast. Service Assistant is an affordable solution that is easy to configure to the way you run your business. The administration tools give you the options to change the way features operate so you'll get a customizable solution without the cost of custom software. The result: a complete management solution that works the way you do.
Secure and Scalable
Designed to manage unlimited employees, Service Assistant runs with the same simplicity managing a single location as it does managing multiple branches. And, since we have invested millions of dollars in development, you can rest assured we are using secure and robust technology with every Service Assistant installation.
Top Rated Training and Support
Implementing a new management system can fail without the proper setup, training and support. On site training and installation proves invaluable to a successful and easy migration from your existing software or start up businesses. Service Assistant is so easy to use and provides such identifiable benefits that we have a 99% implementation success rate. We take pride in having one of the most helpful technical support departments in the software industry. Service Assistant is backed by a responsive and dedicated support team. Clear and friendly advice is the hallmark of our client-focused Technical Support department.
Service Assistant includes:
Complete System Integration
Marketing Support Database
On-site Training
Technical Support
Complete Forms Support
Who uses our software:
Lawn Fertilization Companies
Landscaping Companies
Pest Control Companies
Irrigation Companies
Lawn Maintenance Companies
Fencing Companies
Tree Care Companies
Full Feature List of Service Assistant
Quick Customer Access
Multiple Customer screens can be opened with an easy to use search feature that includes Company Name, Customer Name, Phone Number, E-mail, Customer number
Customer History
Each customer's history is stored and conveniently displayed on the customers main screen for ease of look up. This historical recount is complete and permanently stored with each customer for quick reference.
Call Log
The Call Log offers as much detail as possible, keeping you up to speed on prior contacts with any customer. Each contact is time stamped with the date, time and person who spoke with the customer.
Invoicing
We have the industry's largest variety of business forms and marketing pieces in stock. Invoice options include: bar code for speedy and accurate scanning, service history, scheduled services, user defined call aheads and notes to the technician, up to 3 services on one invoice, customized with your logo and your service upsell message.
Routing
Through integrated use of our scheduler, our Mapping Assistant and our Mobile Assistant technology, you can significantly reduce fuel costs, increase productivity, and reduce both field and office labor costs, thereby making your company a more effective work team.
Scheduling
Our new scheduling tools allow you to set appointment times and dates and allow you to manage your appointments. You can use the scheduler to find the best fit by viewing dates, times and distance of other scheduled services to set an appointment for a customer.
Marketing
No other software offers more marketing options than the Service Assistant. We offer many proven, easy to use, fully integrated marketing campaigns to help you achieve your marketing goals. These include but are not limited to: Marketing list creation, E-mail marketing capability, Multiple invoice upsells, sales inserts with pricing, statement upsells, cancel & reject campaigns, referral letters, and many more.
Technical Support
With the complexities of any software program, our product would not be complete without service after the sale. We pride ourselves on having one of the largest training and support staffs in the industry. We provide on-site training, toll-free support line, on-line support and update downloads and much more.
Reports
Service Assistant offers the most robust reporting line-up in the service industry. Each report has a unique criteria set that may include such items as customer status, service technician, route code, custom date ranges and many others. This flexibility allows you to drill down to the numbers you want to see in running a successful business. Service Assistant reporting also can be saved as report favorites to simplify the process, or exported into outside applications such as MS Word, Excel or the Mapping Assistant.
Mapping
The Mapping Assistant is an interactive routing & scheduling program that is integrated throughout the Service Assistant. This add on program will provide you with the most efficient routes to save you both time and money. Specifics include: printable maps, driving directions, exclusive smart map technology, user defined routes and territories, utilizes USPS carrier route data, and more