Vice President of Software Business Development
Beth Berry has built her career of more than 30 years teaching companies how to nurture great customer service professionals. Berry has been an essential part of the lawn care industry. She was a founding leader of Scotts LawnService, where she managed and mentored 88 corporate service centers teaching them everything from defusing an angry customer to enacting quick, mutual-win decisions and making every customer feel like the only customer.
She also developed and managed Scotts’ social media and public relations. Featured in the New York Times best seller, “Youtility” by Jay Baer, Berry shows companies how to leverage mobile technology to maximize customer experience. A Disney Institute for Service Excellence and Ritz Carlton University for Service Differentiation alumni, she is a well-respected keynote speaker and instructor at national customer service, sales and marketing events, including JD Powers Voice of Experience and SOCAP International.
Certifications:
- Disney Institute
- Ritz Carlton Service Institute
- DDI Certified Trainer
Industry start year:
1983
RGS start year:
2014
Favorite aspect of work:
The people – internal and external. Hardworking and fun!
City:
Indianapolis, IN
Raised in:
Indianapolis, IN
Interesting fact:
I twirled fire baton in high school!
Outside the office:
Fanatical consumer of college football and college gymnastics. On weekends, I boat and hang out with my three adult children.
Favorite hobby:
Running, mentoring entrepreneurs, rookie website design
