Walled Lake, MI – May 27, 2020: Leading business operations software and marketing company Real Green Systems today announced that Karen Maloney has joined their team as Vice President, Customer Success. In this newly created role, she is responsible for ensuring that Real Green Systems delivers unparalleled customer experiences through implementing unmatched customer onboarding, training, support and continuing education initiatives and processes.
Maloney is a proven customer success leader with two decades’ worth of experience working in the information technology and services industries. Before joining Real Green Systems, Maloney was Vice President of Customer Success for Verint-Systems; before that she was Vice President of Global Customer Success for ForeSee. She has also held leadership positions with Online Tech, JobApp Network and OpenMarket. Maloney holds a bachelor’s degree with a focus on information technology from the University of Phoenix.
Her passion is to listen to and understand customers’ root concerns and use it to improve their experience and continually improve the Customer Success team’s onboarding, training and support processes. Maloney’s leadership has strengthened the team’s commitment to helping customers realize the full value of their Real Green product and service investment. She focuses daily on improving customer experience by providing the best product education, training and support in the industry.
“Making it as easy as possible for our customers to grow their businesses is hardwired into our DNA at Real Green Systems. With Karen Maloney leading our Customer Success team, we’re making an even bigger commitment to their success,” said President and Chief Executive Officer Bill Nunan. “She listens to and understands what our customers want and need from us, and under her guidance, our team is working to improve customer satisfaction and strengthen engagement.”
Bill Nunan, President and Chief Executive Officer of Real Green Systems, said, “Attracting and retaining the most talented people is absolutely crucial to our mission of providing the best possible products and services for our green industry customers. Having proven, visionary leaders like Karen on our team enables Real Green to grow while maintaining our customer-centric philosophy. Real Green Systems is positioned to do amazing things in 2020 and beyond.”