Now more than ever, keeping in touch and maintaining continuity with your clients is crucial – and so is making sure our families, our customers and our communities stay safe and healthy. With social distancing and other protective measures in place, providing great customer service right now means connecting with your customers in different ways. For example: Your Customer Assistant Website (CAW).
With CAW, your virtual office is open 24/7. No in-person interactions necessary. You can do business remotely and safely while still keeping vital lines of communication open with your valued client base and potential leads. Your customers can access account information at their convenience from the safety of their own homes, and you can respond from the safety of yours.
With CAW, your business is always online, and your customers can always reach out to:
- Safely, securely pay bills
- Sign up and manage auto- and pre-pay agreements
- Make service requests, changes and cancellations
- Add new services to their account
- Reach out with questions
You can quickly respond with targeted offers and direct communication, adding value while also building trust that you remain safely accessible during these extraordinary times.
Find out how a CAW customer portal can help you keep those important lines of communication open for you and your customers today.