Improve in-field management, upsells, cost reduction and more
Anytime access to information - in-field or in the office
Mobile Live is an Android-based service business software that allows dynamic route updating and provides real-time vehicle tracking and time clock. With more than 3,200 active units currently in the field, it has become one of the hottest products offered by Real Green Systems. After an easy one-time download from Google Play, Mobile Live allows technicians to access their route each day from a smart phone in the order managers placed for them.
The app navigates a technician to the job location, then with one click on the client profile, provides the specific notes needed to perform the job and starts a timer. It also has a geocode feature that alerts them if they arrive at the wrong address. It’s the perfect tool to have on the road.
Instantly know the location of techs
Need to assign an emergency service call or locate a specific truck? Use Mobile Live to track the exact location of vehicles and field technicians. It’s real-time, instant knowledge of where your fleet is on the road.
Increase productivity and efficiency
Easily manage a variety of factors to increase productivity of technicians and others. With Mobile Live, rate properties and track problem areas, monitor weather conditions and wind speed, document inventory, customize job notes, use Google voice-to-text feature and more. Provide valuable customer feedback to keep them satisfied and develop brand loyalty.
Accept and process immediate payments
When Mobile Live is combined with Real Green Payment Processing™, technicians can instantly accept and process customer payments while in the field. With a few simple clicks, credit card information can be entered and submitted through the app similar to an online purchase. Powered by Advanced Bancard Solutions (ABS), payment processing is PCI compliant and can manage prepayments, one-time payments and even auto-pay and installments. Say goodbye to paper invoicing and late payments.
Sell more services and grow the business
Upsell in the field and on the spot
Want to give your technicians the ability to upsell on the spot? Then Mobile Live is for you. One way to help increase revenue is to upsell to a customer during a service call. Give technicians the tool to do this. With Mobile Live, they can access price charts in the field to provide instant estimates and apply discounts for new services or entire programs. It’s like having Service Assistant®, the number one service business software, at their side while in the field.
If an upsell happens, the app will automatically update the customer record in Service Assistant back at the office and the tech can print a new invoice right from the truck. Increase customer and office staff satisfaction as well as company income.
Offer same day service or add potential customers in the field
Ever had a technician meet a potential customer in the filed? Allow them to add a potential customer to your database with Mobile Live and provide an on the spot estimate or even provide instant or same day service and invoice. With just a few clicks in this all-inclusive app, techs can perform customer searches, add new customers, conditions, services or call ahead and call back notifications, build estimates from established price charts, apply discounts, take pictures and add images to accounts, link documents, check the production schedule and goals, review notes, run reports, and more. The app also allows techs to print or email estimates to customers for potential future service.
Reduce time and waste; save money
Say goodbye to data entry
Stop entering data and start focusing on business growth. With Mobile Live , technicians are able to enter specific data while in the field that automatically updates into your system. No more manual data entry at the end of the day. This saves precious time and eliminates duplication of data.
Improve inventory tracking
Let Mobile Live keep track of inventory and save money. With Mobile Live, ensure that the correct amount of a product is being used for each job. By eliminating product estimates and errors from technicians, reduce excessive material waste and hold technicians accountable for product use. When added with Truck Assistant™, our truck tracking software, the app can offer additional features and save the company even more.
Promote and sell to customers and potentials
Use Mobile Live along with other products to auto-execute promotions and special offers to both customers and potentials. Through the use of Customer Assistant® Website (CAW) and Automated Marketing Assistant™, documented condition codes in Mobile Live can automatically trigger web promotions and after-service or upsell emails and letters.
Condition codes can enhance your marketing database as well as provide the ability to close a sale while still on site using upsell coupons. Collected information such as products applied, amount used, size of treated area, where product was used, method of application, application rate, and specific conditions targeted can all be used to create customer-specific offers. Even information collected during a potential customer property evaluation can be used to create an incentive offer and direct mail. With Mobile Live, increase your sales and grow your customer base.
Product features and benefits
Mobile Live features
Real-time information is one of the best ways to save time and money. From increasing productivity to decreasing missed sales, Mobile Live boasts a variety of features to help your business grow:
- Update and optimize truck routes in real-time
- Have live truck dispatching and tracking
- Use geocoding and voice turn-by-turn GPS navigation
- View work orders and assign new jobs in real-time
- Modify individual production schedules on the fly
- Access to technician in-field time clock and call log
- Collect valuable customer information
- Take photos of property conditions and document
- Record weather information and other notes
- Use voice-activated text entry
- Instantly apply discounts
- Add and upsell new services
- Create instant estimates with photos
- Hide or reveal specific prices to customers
- Provide printed or emailed invoices and receipts
- Get day-end reporting from techs
- Communicate sale messages with customers and potentials
- Access to door-to-door and 1-step sales
Mobile Live Benefits
- Offer same-day service with in-field estimates
- Track truck speeds and plot them on a map
- Decreased route costs by reducing miles driven
- Manage your personnel more efficiently
- Track vehicle locations and compare them to scheduled routes
- Monitor application times
- Dispatch services to your technicians in the field
- Save money by increasing efficiency
- Increase production
- Reduce mileage, fuel and vehicle maintenance costs
- Respond to service call requests with closest technician
- Provide easy to read invoices with more detail and information
- Increase upsell potential
See screenshots on Google Play