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Live Webinars and Recordings

January 1, 2020 to December 31, 2020

Speaker: Real Green Subject Matter Experts

Current webinars are listed below by date. Recordings are listed in order of most current recording date. Please click the webinar and recording titles to register.

Real Green Systems is committed to help manage and grow your business with ease and efficiency. That’s why it holds monthly educational webinars. These free events provide valuable information about the powerful marketing features of our products and services. Learn to use them to their fullest advantage.


Check dates and times for scheduled webinars. Most live events feature a question and answer session, so participants may have questions answered by a Real Green expert.

These free events are part of our ongoing commitment to provide everything to manage and grow a business. Thank you and enjoy!


List of Upcoming Webinars

New webinars are coming soon. Please check back later.


Past Webinar Archive

To view more detailed webinar recordings for Service Assistant®, customers should log into our customer portal.

2020 Recordings

Harnessing technology to power emergency preparedness and business continuity – March 18, 2020

Although much is still unknown about the Coronavirus, its trajectory, and potential effect on the population of the U.S. and Canada, Real Green Systems invites you to a unique learning webinar to prepare you and your business.

Join Real Green System leaders VP of Business Development Beth Berry and President and CEO Bill Nunan for this timely webinar on COVID-19, a.k.a. Coronavirus. They will share tactical preparations already in progress at Real Green to protect both our employees and your business continuity. They will also review workplace disease prevention tips, key customer communication tactics, and an overview of how Real Green Systems’ integrated technologies will minimize the impact of a disruptive event when used to their full potential.

Real Green Systems is committed to providing you the necessary technological tools to ensure your business continuity.

Easy Strategies to Monitor and Control Your Online Reputation – March 12, 2020

(Re-scheduled Date) This new tool makes it easy to manage listings and all of your reviews in one-place. Respond to reviews and create custom responses. Set alerts to never miss a review. Track how your star ratings and performance stack up against competitors. Create reports, review insights and analysis and more. Sign-up to learn more about Reputation Management with Real Green Systems’ Customer Communications Specialist Carl Lainesse as he demos the features in the Command Center.

My Reviews – March 11, 2020

Good news travels fast, and good business even faster. With our MyReviews™ filters in your Command Center, you’ll be able to read what your customers are saying about your business and so much more.

Don’t let a one-star rating deter another client. One link streamlines all the major platforms­ – including, but not limited to, Facebook, Yelp, Google Reviews, and Twitter – in an easy-to-use , customizable button that your customers can access from anywhere. Want to prompt them to write a review on your homepage? With MyReviews you can add a prompt to your AMA-Generated email signature. They’ll be led to your personalized portal to choose the platform. After all is said, you’ll have complete analytical access to the big picture.

MyReviews also allows you and your customer the opportunity to privately resolve a matter and “Make it right” before it’s made public. When you go above and beyond to keep your current customers satisfied, the entire Internet will know that it can expect the same five-star treatment.

Learn How to Turn Your Website Traffic Into Leads – March 5, 2020

Your business’s website is what turns casual browsers into lifelong customers. Analyze the amount of users, sessions, pageviews, SEO performance, and a worldwide location map in this straightforward dashboard that can manage multiple domains, including your MyReviews page.

What Owners Want Webinar – February 26, 2020

Owners have special requirements from operations software to ensure your business is operating profitably. Service Assistant 5 (SA5) has the reports and accountability features owners and managers need to keep work flowing smoothly, data safe, as well as increase revenue and profitability. Discover access controls to restrict access to team members who don’t actually need certain data areas to maintain workflow. This will help increase security in your company. There are also tools and reports to help you increase productivity and monitor your business whether you’re on-site or on vacation.

Digital Marketing Products Overview – February 20, 2020

In a world where over half the population — and growing — uses the web, your business is at a disadvantage when potential clients find your competitors before they find you.

We can help. We know the industry. Real Green offers tools that others don’t. Our products integrate with other Real Green Systems’ software.

SA4 to SA5 Webinar – What to expect when transitioning – February 12, 2020

Brian Wareck will explain the key navigation differences from SA4 to SA5 for users expecting to switch. He will cover what’s new, where to find things as well as key differences in SA5.

Paid Media Blueprints That Work – February 6, 2020

Keep track of all your Paid Search campaigns, your ad budget, how many times your customers are clicking them, and more with this intuitive analytics dashboard. Tune in to Real Green Systems’ Customer Communications Specialist Carl Lainesse as he reviews the features of the Paid Media Module in the Command Center.

Command Center: Stats – January 16, 2020

Join Carl Lainesse for a tutorial on Command Center stats. Watch as Carl shows you how to navigate the software to review stats from an email campaign to determine your success rate and return on investment. You’ll even get more insight on things like open rate, click rate, and bounce rate.


 

2019 Recordings

Service Assistant® 5 for Owners – December 18, 2019

Owners have special requirements from operations software to ensure your business is operating profitably. Service Assistant 5 (SA5) has the reports and accountability features owners and managers need to keep work flowing smoothly, data safe, as well as increase revenue and profitability. Discover access controls to restrict access to team members who don’t actually need certain data areas to maintain workflow. This will help increase security in your company. There are also tools and reports to help you increase productivity and monitor your business whether you’re on-site or on vacation.

Learn How To Track Your Marketing Campaigns for ROI & Automate Data Entry – December 12, 2019

Our Closed Loop system allows Real Green Systems to use a custom form on your website or landing page, track your customer’s journey and automatically input the lead into Service Assistant. As a part of Closed Loop, you are able to gain insights on how campaigns are performing and the source of leads. Check out Real Green Systems’ Customer Communications Specialist Carl Lainesse as he demos the process. You will not want to miss this one!

Service Assistant® 5 for Office Staff – December 10, 2019

Get an overview of Service Assistant® 5 (SA5) from your office staff’s point of view. Discover what’s new in SA5 to help those in the office navigate their day faster and easier.

From adding new customers, services, scheduling the team or keeping track of customer accounts and communications, SA5 has it all. The intuitive screens designed around the typical office workflow makes SA5 easy to learn and provides your team with the tools they need to keep your business running smoothly and efficiently. It can help your team operate at peak efficiency.

See how to maintain an account in this 30-minute session.

Command Center: Schedule a Campaign – December 5, 2019

Join Carl Lainesse for a demonstration on how to develop either an email campaign or a postcard campaign to upsell your services to existing customers.

Service Assistant® 5 Product Overview – December 4, 2019

Service Assistant® 5 (SA5) is the next generation service industry operations and growth management software. Join us as Brian Wareck shows you how this web-based mobile software will save staff time, increase profitability, while increasing accountability and efficiencies within your company.

Command Center: Template Builder – November 21, 2019

Join Real Green Systems’ Customer Communications Specialist Carl Lainesse as he shows you how easy it is to make your own marketing collateral using the template builder within the Command Center.

Is Your Company’s Information on the Internet Accurate and Consistent? – November 14, 2019

Ensure your business information is accurate, unduplicated and prevent the spread of misinformation that could hurt your local search rankings. See Real Green Systems’ Customer Communications Specialist Carl Lainesse as he reviews the analytics and the traffic these listings provide your company.

AMA: Prepay Emails – November 7, 2019

Join Carl Lainesse for an Automated Marketing Assistant webinar on prepay letters. Carl will discuss the importance of activating AMA and using the prepay feature for letters to ease payment collection.

SA5 for Routing – November 6, 2019

Join Real Green for a routing webinar that focuses on work production and the difference between SA5 and SA4. Maximize your service fleet with efficient scheduling and routing functionality. Learn how to save time and money with our route optimization feature.

Service Assistant 5 for Accounting – October 23, 2019

Accounting in Service Assistant 5 has never been easier. If you keep the books for your company, tune in to this webinar and find out how SA5 works for you.

Service Assistant 5 for Production – October 9, 2019

Scheduling, posting production, invoicing, basically everything you need to know from a production standpoint is covered in this webinar. If you are responsible for production, this webinar is for you.

AMA – Credit Card Expiration Email – May 16, 2019

Credit Card Expiring Emails are sent at the beginning of each month to customers, alerting them their credit card will expire at month’s end. These emails include a ‘quick link’ to update their credit card information, so their payments can process uninterrupted. Carl will recommend the drip process. Send in the middle of the month, end of the month, and once the credit card has expired.

AMA – CAW Registration Email – April 25, 2019

Registered Customer Assistant® Website (CAW) users are more likely to purchase additional services, sign up for auto payment and customer referrals. Register and introduce customers to your CAW website. Learn to send links to CAW prepay options. One single transaction can add upsells and prepay. Now sit back and watch the prepay dollars roll in.

AMA – Un-Serviceable Email – April 4, 2019

Have you ever had to tell a customer, “We were unable to service your property”? From time-to-time, it happens. You’ve seen every non-service situation – the gate was locked, the dog was in the yard or severe weather moved into the area. With Automated Marketing Assistant™ (AMA), you have the tools to notify your customers when a technician was unable to service the property. Join Carl Lainesse and learn about the new Un-Serviceable Email.

AMA – New Template Editor in the Command Center – March 14, 2019

Join Carl Lainesse and his guest RGS Developer Ivan Ribeiro as they discuss the new template editor found within the Command Center. This new feature allows users to perform a custom edit to templates for triggered emails. These are the emails that are set up in the Automated Marketing Assistant™ (AMA) utility.

Introducing AMA 2.0 – Thursday, February 21

Join presenter Carl Lainesse and the Real Green Automated Marketing Assistant™ (AMA) staff of Marcus, Canty, Dave Marquis, Dawn Martin, and Ryan Mullins as they introduce the anticipated AMA 2.0. Watch this video to see the latest features coming to AMA.


 

2018 Recordings

AMA – Estimate Rejects featuring Melanie Musgrave – Thursday, October 18

Join Carl Lainesse and his special guest Melanie Musgrave of Mainely Grass as they discuss Automated Marketing Assistant™and it’s feature estimate rejects. Listen in as Melanie talks about her long-time AMA use, her experience with the “Set It and Forget It” software, and her company’s successful process with estimate rejected emails. Melanie’s company used this feature to gain 178 new customers.

AMA – Estimate follow-ups featuring Paul Wagner of Fit Turf – Thursday, October 4

Watch this video with automated marketing guru Carl Lainesse and his special guest Paul Wagner from Fit Turf. Paul is a longtime customer of Real Green and uses Automated Marketing Assistant™ to perform office tasks such as automated estimates, email ahead, follow-up emails, and other routine communications.

AMA – Prepay Letters and Emails – Thursday, September 27

Join Carl Lainesse for an AMA webinar featuring guest speaker Ryan Shiplett from rom My Fertilizing Company. Carl and Ryan discuss the importance of activating AMA and using the prepay feature for letters and emails for easy payment collection. Ryan will also share his story on how setting up prepay helped his new company get needed cash in hand during a stressful down time.

AMA – Setting up promotions in CAW for AMA emails – Thursday, September 6

Join Carl Lainesse for an AMA webinar featuring guest speaker Craig Dalessandro. Craig will show you how to set up a new promotion for your company or for a specific branch location. See how easy it is to use CAW to make a new email campaign and link it to AMA.

AMA – How to Look at Stats in the Command Center – Thursday, August 23

In this short video, Carl Lainesse shows you how to review stats from an email campaign to determine your success rate and return on investment. Find out where to access your campaign data in the Command Center, claim leads and review concepts like open rate, click rate, and bounce rate.

AMA – How to Build Campaigns in the Command Center – Thursday, August 9

Join Carl Lainesse as he demonstrates how to build a campaign of emails and postcards to upsell your services to customers and get them to subscribe to your company newsletter.

AMA – Custom Templates Using the Command Center – Thursday, August 3

Join Carl Lainesse, Real Green Systems Customer Communications Specialist and RGS Developer Ivan Ribeiro for a 20 minute session as they show you how easy it is to develop your own marketing pieces using custom templates within the Command Center.

AMA – Adding Custom Images to Condition Codes for the After Service Email – Thursday, July 5

Carl Lainesse, Real Green Systems Customer Communications Specialist, will teach you how to use our Automated Marketing Assistant to manage your business marketing efforts. In this short webinar session, learn how to set up condition codes and add custom images to condition codes for after service emails.

AMA New Sale Confirmation – Add Sales People and Signed Contracts – Thursday, July 12

Want to have confirmation letters and emails automatically sent to customers? Then watch this video and follow along with Real Green Systems Customer Communications Specialist Carl Lainesse as he demonstrates how to set up new sale confirmation letters in Automated Marketing Assistant for both SA4 and SA5. Also learn how to set up your AMA to add sales people for signature lines and get digitally signed contract from customers.