Real-Time Information with Mobile Live®
Mobile Live is your business, on your time. It’s an essential tool for any service business, giving you access to real-time data from your techs in the field. Mobile Live lets you stay on top of everything – so you can make smarter decisions that save time and money.
Simplify your operations and lower costs with Mobile Live.
Why choose Mobile Live?
What you need when you need it
Anytime access — in the office or in-field
Available on both Apple iOS and Android-based devices, Mobile Live is the app that puts your entire business at your fingertips. With dynamic route updating, real-time vehicle tracking, and time clock, Mobile Live is the perfect tool to have on the road. Techs can access their route each day from a smartphone. Mobile Live will navigate each tech to their job location, where with one click they can access the client’s profile, see the specific information for the job, and start a timer. A geocode feature lets them know if they’ve arrived at the wrong address. Mobile Live is the perfect tool to have on the road.
Instantly see where your techs are
Need to assign emergency service or track down a specific truck? Use Mobile Live to see exact locations of every vehicle you have on the road. It’s real-time instant information you can use.
Dispatch services to your technicians in the field
Mobile Live will make your entire crew more productive by eliminating guesswork. Rate properties and track problem areas, monitor weather conditions and wind speed, document inventory, customize job notes, use voice-to-text to communicate, and more. Dispatch services to your techs in the field with speed and ease. And provide valuable customer feedback to help keep them satisfied and build brand loyalty.
Increase productivity and efficiency
Easily manage a variety of factors to increase productivity of technicians and others. With Mobile Live, rate properties and track problem areas, monitor weather conditions and wind speed, document inventory, customize job notes, use Google voice-to-text feature and more. Provide valuable customer feedback to keep them satisfied and develop brand loyalty.
Instant in-field invoicing and payments
When Mobile Live is combined with Real Green Payment Processing™, technicians can instantly accept and process customer payments while in the field. With a few simple clicks, credit card information can be entered and submitted through the app similar to an online purchase. Powered by Advanced Bancard Solutions (ABS), payment processing is PCI compliant and can manage prepayments, one-time payments and even auto-pay and installments. Say goodbye to paper invoicing and late payments.
Provide easy to read invoices with more detail and information, either printed or emailed
When combined with Real Green Payment Processing, Mobile Live lets techs instantly accept and process customer payments while in the field, with just a few clicks. They can print or email detailed, easy-to-read invoices while still on property. Our PCI-compliant payment processing is safe and secure and can manage prepayments, one-time payments, autopay and installments.
Always Be Selling
Sell more services and grow your business
Upsell in the field and on the spot
Your techs in the field are some of your best salespeople. With Mobile Live, they can upsell on the spot during a service call. The app lets them pull up price charts to provide instant estimates and apply discounts for new services or entire programs. It puts the strength and features of Service Assistant® at their side while they’re in the field.
When they close the upsell, Mobile Live automatically updates the customer record in Service Assistant and the tech can print an invoice right away. Use Mobile Live to increase customer satisfaction, give your techs the ability to sell and grow your business.
Offer same-day service and add new customers
When your techs meet a potential new customer in the field, Mobile Live enables them to add that potential customer to your database, provide an on-the-spot estimate to print or email, and even offer same-day service and invoicing. With Mobile Live techs can perform customer searches, add new customers, conditions or services, call ahead/call back notifications, and even build estimates from established price charts. They can apply discounts, take pictures and add images to accounts, link documents, check the production schedule and goals, review notes, run reports and more.
Ready to Get Started?
Streamline and Save
Save time, eliminate waste, save money
Say goodbye to traditional data entry
Because it seamlessly integrates with Service Assistant, Mobile Live automatically updates everything your techs input into your system. That’s good news for you: No more time-consuming, mistake-prone manual data entry at the end of every day.
Use mobile software to improve inventory tracking
Mobile Live can help you keep track of your inventory and make sure that you use the correct amount of product for every job. You’ll save money by eliminating human error, reducing material waste and keeping closer track of product usage.
Automatically trigger promotions to customers and prospects
When you use Mobile Live along with Customer Assistant® Website (CAW) and Automated Marketing Assistant®, the condition codes documented by your in-field techs can automatically trigger web promotions and after-service or upsell emails and letters.
Give your marketing a boost with Mobile Live
Condition codes can enhance your marketing database as well as provide the ability to close a sale while still on site using upsell coupons. Collected information such as products applied, amount used, size of treated area, where product was used, method of application, application rate and specific conditions targeted can all be used to create customer-specific offers. Even information collected during a potential customer property evaluation can be used to create an incentive offer and direct mail. With Mobile Live, increase your sales and grow your customer base.
Increase upsell potential
Condition codes input by your techs work to enhance your marketing database, increase upsell potential and make it more likely that you’ll close a sale while still on site. Noting information like products applied, where it was applied, amount used, size of treated area, method of application, application rate, and specific conditions – all of these can be used to create targeted, customer-specific offers. Even the information collected during a property evaluation can be used to create a tailored incentive offer. Mobile Live will help you increase sales and grow your customer base.
Know what’s happening the moment it happens
Mobile Live offers real-time data to monitor schedules, drivers, vehicles and more
Your vehicles are crucial to your success. Knowing what’s happening to these valuable assets while they’re on the road and out of sight is essential.
Tighten routes to prevent unauthorized vehicle routes and take fewer trips to the pump.
Shorten drive time and monitor length between stops to complete more work in less time.
Monitor Each Truck and Tech
Mobile Live allows owners and managers to monitor each vehicle’s fuel cost as well while in the field. This one-of-a-kind app allows users to monitor scheduled and unscheduled stops as well as when a vehicle is used for personal travel.
Monitor application times
Keep track of each vehicle’s fuel cost along with scheduled and unscheduled stops, monitor application duration to see how much time your techs are spending at each location, and see when vehicles are used for personal travel.
Monitor Technician Truck Behavior
When drivers know about and use Mobile Live, they are less likely to do unauthorized side jobs or use company vehicles for personal business. And they’re less inclined to engage in risky behavior behind the wheel.
Mobile Live Features
Update and optimize truck routes in real-time
Geocoding and voice turn-by-turn GPS navigation
Modify individual production schedules on the fly
Collect and access customer information in the field
Use voice-activated text entry
Add and upsell new services
Live truck dispatching and tracking
View work orders and assign new jobs in real-time
Access to technician in-field time clock and call log
Take and store photos of property conditions
Provide printed or emailed invoices and receipts
Create instant estimates with photos
Get the Best Business Software
Software for Your Industry
Don’t Just Take Our Word For It
What Clients Are Saying About Us
All of this has been accomplished with the professional help of Real Green System’s marketing, technical support, mobile assistant, and the availability of professional forms. The software is constantly being updated with new features that make running and growing your business as easy as can be!
The more we use and become familiar with this lawn care software the greater the capabilities become apparent. We especially like that we set the parameters to fit our particular needs and so it is tailor-made to our business.
BTW, love the new Routing Assistant!!! MUCH faster, it’s great!!”