Customer Notifications is a RealGreen tool that automatically sends mass text messages and emails to the right customers at the right time. Instead of contacting clients one by one, your office sets up a notification once and the system delivers it across every branch, freeing your team to focus on growth.
If your office staff spends hours making calls or sending manual texts every time a schedule changes, there is a better way. Managing customer messages across multiple branches and thousands of customers does not have to be a daily grind, and with the right tool in place it does not have to be anyone's job at all.
What Can Automated Customer Notifications Do for a Lawn Care Business?
Automated notifications handle the repetitive messages your office sends every day: schedule changes, service reminders and payment nudges. The value becomes clear fast. Here are three common situations where Customer Notifications does the heavy lifting for a busy operation.
- Unexpected schedule changes: A storm affects three of your five branches. Instead of having your team call hundreds of customers, you send one targeted text to the affected accounts, while the branches that were not affected never hear a word.
- Pre-service reminders: Text or email clients 24 to 48 hours before a scheduled service so they know to unlock gates and bring in their pets. The result is fewer missed applications, fewer callbacks and fewer headaches.
- Past-due payment reminders: Automatically message customers with an outstanding balance and include a direct link to pay online. It is a clean and professional way to collect payment for lawn care without awkward calls or manual tracking.
How Do You Set Up Customer Notifications in RealGreen?
Setup takes four steps: turn on employee access, add your branch info, choose which branches and services to target, then write and save your message. Once activated, your automated messages run across every branch you select for as long as you keep the notification active.
- Turn on employee access: Before anyone can build a message, they need the right permissions. Go to Menu > Settings > Security Level Setup, find the Mobile, CAW 2.0 and Customer Notifications section and switch it on for your office staff.
- Fill in your branch info: Go to Menu > Settings > Company/Branch Info and click the pencil icon next to your branch. Enter your text messaging number and reply-to email address, then set a Black Out Period so the system never messages a customer too early or too late.
- Select your branches and services: Go to Menu > Customer Notifications and click the plus icon to create a new message rule. Use the Manager Filters to select which branches send the message, and target specific services such as lawn aeration when needed.
- Write your message and save: Type your text or email in the message box and keep texts under 320 characters. Always check the Send as email if SMS fails box so landline numbers still receive the message, then click Save.
How Do You Manage Notifications Across Multiple Branches?
Running multiple locations adds complexity, but a few best practices keep everything organized as you scale. Because notifications pull directly from your lawn care CRM software, these tips help large operations personalize messages, protect key accounts and confirm that every message lands.
- Use merge fields to personalize at scale: Insert placeholders like [Branch Name] or [Customer Name] into your templates. RealGreen swaps them out automatically when the message sends, so every customer gets a message that feels personal even at high volume.
- Flag your call-ahead customers: Some clients need a phone call before a visit rather than a mass text. Label those accounts with the appropriate flag code, then use the Flags to Exclude filter so your office can reach out the right way.
- Track everything in Analytics: Go to Menu > Customer Notifications > Analytics to see exactly who received a text or email, when it was sent and whether any messages failed. It is a quick way to catch issues before they become customer complaints.
Why Automate Customer Communications?
Every hour your team spends sending manual messages is an hour not spent growing the business. Customer Notifications handles the repetitive communication work so your office can focus on what matters, and your customers get timely, professional updates without anyone picking up the phone. Paired with the rest of your lawn care software, it turns customer communication into one less thing to manage.
Ready to get started? Explore this step-by-step, clickable walkthrough of RealGreen Customer Notifications to see how it all comes together.
Frequently Asked Questions
- What is RealGreen Customer Notifications? Customer Notifications is a RealGreen feature that sends automated mass text messages and emails to your customers. You set up a message rule once, choose which branches and services it applies to, and the system delivers the right message to the right people automatically.
- Can I send notifications to only certain branches or services? Yes. The Manager Filters let you choose exactly which branches send a message, and you can target specific services such as lawn aeration or fertilization. Customers outside that selection never receive the message, which keeps every communication relevant.
- What happens if a customer does not have a cell phone number? When you check the Send as email if SMS fails box, RealGreen automatically emails any customer whose number is a landline or invalid. That way no one is missed, even when part of your list has outdated phone information.
- How do I know if my messages were delivered? Open Menu > Customer Notifications > Analytics to see who received each text or email, when it was sent and whether any messages failed. This gives your office a fast way to confirm delivery and fix problems early.
