Yes, the RealGreen mobile app works offline. If field technicians are not connected to the internet, they can still record customer information. Once their device reconnects to Wi-Fi, the app will automatically sync and load the captured information directly into the RealGreen software.

The Mobile Live app includes a comprehensive set of features to keep field technicians connected and efficient:

• Routing & Dispatching: The app features live dispatching, live truck tracking, turn-by-turn navigation, GPS and geocoding, and passive tracking. It also supports dynamic route updating to easily dispatch new services and handle same-day changes.
• In-Field Sales & Payments: Technicians can generate on-site estimates, process upsells, and instantly add new services to a customer's account. The app securely processes in-field payments with PCI-compliant, data-encrypted technology and can generate and print customer receipts. It also includes a feature to hide or reveal pricing.
• Job Tracking & Documentation: Technicians can record service start and stop times, use a built-in time clock, and manage work orders. They can document the specific products used on a job, monitor service or bait stations, and capture images and notes about property conditions.
• Data & Syncing: Along with day-end syncing and reporting, the app features voice-activated text entry and automatically syncs local weather conditions (such as wind direction, speed, and pH value).
• Customer Management: Technicians have full access to customer account information, call logs, and sales messages while in the field

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Yes, field technicians can capture and add a wide variety of information while on the job using the mobile app.

Here is what technicians can record and add in the field:

• Property and Job Documentation: Technicians can capture before and after photos, note property conditions (using condition codes), and document the specific products used during a service.
• Time and Production Tracking: They can record exact service start and stop times, provide production updates, and manage work orders.
• Sales and Estimates: Techs have the ability to sell directly from the field. They can create upsell quotes, generate in-field estimates, and instantly add new services to a customer's account.
• Payments: Technicians can securely process and take payments directly on-site.
• Customer Information: They can record new customer information, log calls, and manage customer accounts directly from their device. They can also use voice-activated text entry to easily input data.
• Weather Conditions: The app allows them to capture weather conditions, which can also automatically sync with local stations to record wind direction, wind speed, and pH values.

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Yes, technicians can view customer notes and histories from prior services using the RealGreen mobile app.

The app is designed to provide your team with access to current customer history and job information from anywhere. Specifically, when navigating to a job, a technician can use just one click on the client profile to get the specific notes needed to perform the job.

Because the app syncs directly with the core RealGreen software, it pulls from a system that maintains full permanent account histories and utilizes customized note fields. While in the field, technicians can also pull up Customer Account Information, view Call Logs, and see previously documented Property Conditions Noted & Images.

Yes, the RealGreen mobile app is equipped with features specifically designed to help you close sales directly in the field. The app's capabilities fully support selling and closing deals while interacting with customers or prospects on-site.

With the mobile app, your team has the power to:

• Generate Estimates and Upsells: Technicians can create in-field estimates and upsell quotes right from their mobile device.
• Add Services Instantly: You can instantly add new services to a customer's account while speaking with them.
• Process Payments Securely: You can close a sale immediately by accepting payments on the spot using the app's PCI-compliant, data-encrypted technology.
• Work Offline: You can create estimates, add services, and process payments even if you lose signal, and the app will synchronize the data once you are back online.
• Trigger Automated Upsells: When technicians document specific property condition codes in the app, it can automatically trigger web promotions, upsell emails, or letters to the customer.
• Access Sales Data: Technicians can view specific sales messages and customer account information from anywhere.