We're excited to introduce our all-new Customer Notifications, our solution that ensures your most important customer communications are delivered automatically via email and SMS—and it's all integrated with RealGreen, creating a frictionless end-customer experience.
Why Separate Transactional and Marketing Communications?
As regulations tighten and deliverability becomes more challenging, it is crucial to separate transactional messages from marketing communications. Transactional messages—like service notifications and payment reminders—have higher priority and different compliance requirements than marketing emails. Customer Notifications help ensure these critical communications reach your customers reliably while your marketing messages continue through the Automated Marketing Assistant.
Transform Your Customer Communication
Customer Notifications automates your essential service communications, saving staff time while improving the customer experience. Currently, the system supports email and SMS options for pre-service notifications, post-service confirmations, new service welcome messages, and payment reminders (with more to come in future updates). This automation means your team can spend less time managing communications and more time focusing on service delivery and growth.
Features That Make a Difference
Our branch-specific customization ensures each location maintains its unique brand identity while delivering consistent, professional communications:
- Automatic brand theming for each location
- Custom branch names and addresses
- Branded colors maintained across all communications
- Dedicated email addresses for each branch
- Individual SMS numbers per location
Target your communications with precision using our sophisticated filtering system that puts you in complete control of message delivery:
- Target by branch location
- Filter by service type
- Segment residential and commercial customers
- Customize for group billing accounts
- Apply custom flag codes for precise targeting
Once set up, our automated system handles all your communications without requiring constant management or monitoring—a true “set-it-and-forget-it” program:
- Automatic triggers based on service actions
- Multiple notification types with custom settings
- Mobile and desktop-optimized email templates
- Full integration with SA5
- Easy configuration and management
Easy Implementation and Management
With Customer Notifications, managing your communication strategy is remarkably simple. You can easily set up new notification types, edit existing messages, and turn notifications on or off as needed. The system handles delivery monitoring automatically, ensuring brand consistency while maintaining efficient operations.
Getting Started
Ready to enhance your customer communications? Contact your account manager to learn more about implementing Customer Notifications for your business. Get started now, and you’ll have automated communications in place before the busy season begins.
Fill out the form below or contact your account manager to learn more about implementing Customer Notifications for your business.
Hear from a RealGreen user about how Customer Notifications has transformed their communication with customers, improved cash flow, and boosted overall business efficiency.
*UK and Canada: Email notifications available February 20th. SMS notifications available at a later date.
