RealGreen’s Mobile Live had served ExperiGreen well for years, helping their technicians manage field operations across 20+ locations. However, with RealGreen Mobile on the horizon and Mobile Live's 2026 sunset approaching, the company faced a decision: wait until the last minute or get ahead of the transition.
For Brian Bacigalupo, who has been with ExperiGreen for two years as national sales director, the timing made sense. Mobile Live’s latency issues were becoming more pronounced. Technicians couldn't work offline in areas without data coverage, and when they could connect, synchronization was often slow. The workflows started to present challenges, especially for call dispositioning, sales and their crucial door-to-door activities. Payment processing sometimes failed to come through, creating difficult situations with customers. It was definitely time for an upgrade.
An Unexpected Opportunity
When ExperiGreen completed a new acquisition, the company faced a decision: onboard them to Mobile Live or try something different. That's when RealGreen Mobile was offered as an alternative.
Bacigalupo and Andrew Burkey, director of call center operations, took on the training and onboarding themselves. "Our new partner found it simple to adjust to," Bacigalupo says. The initial success was promising enough that Bacigalupo conducted online meetings to train service and branch managers across ExperiGreen's 20+ locations. Ultimately, almost every branch made the transition; in addition, all new acquisitions are automatically moved to RealGreen Mobile.
Technicians Make Their Choice Clear
The response from the field was immediate and emphatic. Technicians were highly satisfied with RealGreen Mobile, so much so that they insisted management not switch them back to Mobile Live.
RealGreen Mobile’s offline working capabilities proved a boon to in-field efficiency almost immediately. “The biggest difference is that Real Green Mobile never stops," Bacigalupo emphasizes. "It processes much faster than Mobile Live in the field, making the whole workflow smoother." He noted clear operational improvements; technicians stayed on task, didn’t lose data and weren’t having to constantly reload the app.
One particularly valuable improvement was how easy RealGreen Mobile made it for technicians to assign condition codes. "That was a big takeaway for us," Bacigalupo notes. "Better condition codes mean better-targeted communication to customers."
The Details That Matter
Beyond speed and reliability, RealGreen Mobile delivered improvements in the everyday details that make technicians' jobs easier. Looking at a customer's history became simpler. Job notes were easier to review compared to Mobile Live.
One safety feature particularly impressed Bacigalupo: the requirement to verify the house number before performing service. "It helps prevent servicing the wrong lawn," he explains. It’s a simple safeguard that protects both the company and customers.
Advice for the Hesitant
For companies still on the fence about making the switch, Bacigalupo's recommendation is straightforward: "Try it out in one or two vehicles first." He suggests starting with technicians who typically struggle with technology. "Once they use RealGreen Mobile, they won't want to switch back to Mobile Live."
He also advises against waiting for Mobile Live’s sunset date. "Make the transition now, while WorkWave still allows Mobile Live and RealGreen Mobile to be used side by side," Bacigalupo recommends. "Waiting until the spring production season could lead to problems you don't need."
For ExperiGreen, the move to RealGreen Mobile transformed field operations from a source of frustration into a competitive advantage — one their technicians refuse to give up.
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